Your files aren’t gone.
Let us get them back.
A laptop that won’t boot, a phone that’s dead or water-damaged, a drive that clicks. We recover the files that matter, right here in Ithaca, all the way down to board-level work when the storage itself is damaged.
Confidential
Your data, only yours
Most of what we recover
Laptops and phones are the two devices we pull files from most. The data is usually still there, even when the device won’t turn on.
Laptop data recovery
Your laptop won’t turn on, won’t charge, or took a spill, and your files are stuck inside. We pull them from the drive, the SSD, or the board itself, then hand them back on fresh media.
Phone data recovery
A dead or water-damaged phone still holds your photos, messages, and contacts. We recover them even when the phone won’t power on, down to board-level work when it’s needed.
The storage underneath
Whatever your files live on, we probably work with it. Here’s the range of storage we recover from.
SSDs & NVMe
Drives that drop off, show up as RAW, or won’t mount, including storage soldered directly to a laptop board.
Hard drives
Clicking, buzzing, won’t spin up, not detected, or accidentally formatted. Internal and external.
USB & memory cards
Snapped connectors, cards that read empty or the wrong size, and camera or drone media.
External, NAS & RAID
External drives, multi-drive NAS boxes, and RAID arrays that dropped a disk or won’t rebuild.
Deleted & formatted
Files wiped by mistake, a reformatted drive, or a failed OS reinstall.
Not sure if it’s recoverable?
Most of the time it is. Send us the details and we’ll tell you honestly.
Ask usHardware recovery
If your drive is failing, do this first
The wrong move can turn a recoverable drive into a lost one. Before you bring it in:
- Stop using the device — every read and write can overwrite what’s left.
- Don’t run recovery software on a drive that’s physically failing.
- Don’t open the drive yourself — it has to be opened in a clean environment.
- For a wet phone, don’t charge it or try to power it on.
How it works
Evaluate first, quote a firm price, and nothing billable happens until you say go.
Evaluate
Drop it off in Ithaca or reach out from out of town. We identify the type of failure and what it’ll take to recover.
Quote
You get a firm price based on the device and the failure, and you approve it before any billable work starts.
Recover
Once approved, we work to get your files back. Simple cases finish sooner; complex failures take more time.
Deliver
Your files come back on a fresh drive of your choice, or storage media we provide.
Straightforward pricing
Up to $200 for simple cases
Extremely complex recoveries, the physically damaged drives and board-level work, run $400 to $1,200. Where a job lands depends on the device and the type of failure. We evaluate first and quote a firm price, and you decide before we run up any charges.
No data, no fee. If we can’t recover your files, you don’t pay for the recovery.
Not in Ithaca?
Ship your drive, SSD, or phone from anywhere in the US. We evaluate it, quote it, recover it, and send everything back with your files on fresh media.
Mail-in data recoveryCommon questions
How much does data recovery cost?
Simple cases run up to $200. Extremely complex recoveries, meaning physically damaged drives and board-level work, run $400 to $1,200. Where yours lands depends on the device and the type of failure, so we evaluate it first and quote a firm price, and you approve it before any billable work begins. And it’s no data, no fee — if we can’t recover your files, you don’t pay for the recovery.
How long does it take?
It depends on the failure. Straightforward recoveries can be quick; physically damaged drives and board-level work take longer. We give you a timeframe with your quote.
Is my data kept private?
Yes. Every device is handled confidentially. We only access what the recovery needs, and your files come back to you and no one else.
My drive is making noise or won’t mount — what should I do?
Stop using it. Every power-on and read can overwrite what’s left. Don’t run recovery software on a physically failing drive, and don’t open it yourself — bring it in and let us evaluate it.
Can you recover from a device that won’t turn on?
Often, yes. Whether it’s a laptop that won’t boot, a phone with no power, a drive that won’t spin, or an SSD that vanished, we can frequently still reach the storage and pull your files.
What our data recovery customers say
“Very friendly staff who explained what they had to do with my phone and how long it would take. They came in just under the 3 hours they'd promised and my phone's new battery is singing along. I'd return for other repairs.”
Patti A · Google review
“I have used Gadget Pro for several repairs over the years and this shop has proven their professional skills with every repair.”
Steve Schwartz · Google review
“These guys are great! They diagnose knowledgeably and provide service with clarity and care. Be patient if there is a wait, it's well worth your time!! They say what they can or cannot do and then they do it with integrity. Ithaca is lucky to have this business here!”
Lisa Tsetse · Google review
“Gadget Pro was recommended to me for replacing my iPhone battery. Liam was friendly and accommodating on the phone, held a battery for my appointment, and resolved my phone issue in a professional and timely manner.”
Sharon Wittler · Google review
“Wonderful experience from Liam. He was professional, incredibly knowledgeable, patient and generous”
yummy tummy · Google review
06 Get a free evaluation
Bring us the drive everyone else gave up on
Drop it off at our Ithaca shop or reach out and we’ll take a look. Honest evaluation, no data no fee, and your files handled with care.
Serving Ithaca since 201525,000+ repairs completed