Mail-in console repair, done right.
Ship us your PlayStation, Xbox, or Nintendo Switch and we’ll handle HDMI ports, cleaning, thermal and liquid-metal work, and disc-drive and power issues. Quality parts, a firm quote before any work begins, and the console tested before it heads back to you.
What we repair by mail
HDMI is the one we see most, but the same board-level work covers cooling, drives, and power. We diagnose the console first and quote it before anything billable happens.
HDMI port replacement
The most common repair we mail in. A no-signal, flickering, or cut-in-and-out picture usually means the port on the board is cracked or has bent pins. We desolder the damaged port and solder in a new one. Most PS5 HDMI port repairs run $150 to $175.
Cleaning, thermal paste & liquid metal
Loud fans, hot exhaust, or shutdowns mid-game. We open the console, clear out the dust, and redo the thermal interface with fresh paste or liquid metal to bring temperatures back down.
Disc drive replacement
Discs that won’t read, won’t load, or won’t eject. When the drive itself has failed, we replace it and pair it to your console so it reads games again.
Won’t power on & power issues
Dead consoles, no light, or a system that turns on and off in a loop. We trace the power path to find the failing part instead of guessing, then quote the fix.
Controller & connectivity issues
Stick drift, dead buttons, worn triggers, and Wi-Fi or Bluetooth that won’t hold a connection. Tell us what it’s doing and we’ll price it before we start.
Consoles we take by mail
Three platforms, every current model. Ship from anywhere in the US.
PlayStation
PS5 and PS4
Xbox
Series X and S, Xbox One
Nintendo Switch
Switch and Switch OLED
03 How mail-in works
Four steps, start to finish
Simple and low-risk. You get a firm price before we touch the console, and it comes home tested with insured tracking.
Request a quote or call
Tell us the console and what it’s doing through the quote form, or call the shop. We’ll confirm it’s something we handle and give you the mail-in address.
Pack it and ship it
Send the console only — you can leave controllers and cables at home. You create the label and cover shipping to us, so wrap it well in a sturdy box with padding on all sides so nothing shifts in transit.
We diagnose & send a firm quote
1–2 business daysWhen your console arrives we inspect it, confirm the real problem, and email you a firm price. The diagnostic is free, and nothing billable happens until you approve it.
We repair, test & ship back
3–5 business daysWe do the repair, test the console to make sure the fix holds, and ship it back to you with insured, tracked return shipping.
Common questions
How long does a mail-in console repair take?+
Once your console reaches us, most repairs are done within 3 to 5 business days, plus shipping time each way. We diagnose it first and send a firm quote, and the repair clock starts once you approve the price. We’ll give you a realistic timeline with your quote.
Should I include my controllers or cables?+
No — send the console by itself. We don’t need the controllers, power cable, or HDMI cable to do the repair, and leaving them out keeps the box lighter and lowers the chance something gets lost. If a controller is the actual problem, mail that in instead and tell us so.
How should I pack the console?+
Use a sturdy box a few inches larger than the console on every side and pad it well with bubble wrap or foam so it can’t shift. Don’t ship it in just the retail box or a padded envelope. Include a note with your name, phone number, and a short description of the problem so we can match it to your quote.
Is my return shipment insured?+
Yes. We ship every repaired console back with tracked, insured return shipping so it’s covered on the way home. Return shipping is quoted along with the repair so you see the full cost before you approve anything.
What our customers say
“AMAZING SERVICE!! Very kind and informative. Definitely will come back if I need anything and will be recommending! Went in with a iPhone 13 that wasn’t charging and was locked. They got it charging and turned on for me. And it didn’t take them long to unlock it either!! Thank you guys for everything. ⭐️⭐️⭐️⭐️⭐️”
Guinnessa Grimes · Google review
“Liam did a great job fixing my phone and highly recommend him!”
Owen Williams · Google review
“They were very nice and efficient!”
Greg DeForest-Campbell · Google review
“You guys did a great job on finding the problem and fixing it!!!!!!!”
Jim · Google review
“Easy to get a reservation and quality work was done”
dylan · Google review
05 Request a quote
Ready to mail in your console?
Call us to talk through the problem and get the mail-in address, or request a quote online. We diagnose it, price it, and don’t start until you say go.
719 S Meadow St, Ithaca, NY 14850 · Mon–Fri: 10am – 6pm
Serving Ithaca since 201525,000+ repairs completed