Free diagnostic for your campus.
Leave the machine at your IT counter. We pick it up within 1 to 2 business days, repair it here in Ithaca, and bring it back with a write-up. No diagnostic fee on any drop-off, whoever owns the machine.
A QR code, a sticky note, and a pickup.
Step 1
Scan the code at the IT counter
The QR on the counter sign opens a short form on your phone: who you are, what the machine is, what it is doing, and whether it has a passcode. Under two minutes.
Step 2
Write your number on a sticky note
The form gives you a drop-off number. Write it on a sticky note, put it on the machine, and leave it at the counter. That number is how we match the machine to you.
Step 3
We pick it up within 1 to 2 business days
We collect from the counter, repair it here in Ithaca, and bring it back to the same counter with a written report of what we found and what we did.
The form behind the code is one screen. Look at it before you put the sign up.
What it costs
The diagnostic is free. Everything else is quoted first.
No diagnostic fee on any campus drop-off. We find the fault and write it up at no charge.
A firm quote, in writing, before any paid work. Nothing happens until the person paying says yes.
Apple warranty and AppleCare repairs are handled by an Apple Authorized Service Provider, with the coverage intact.
90-day warranty on every repair we do.
Apple, warranty or not. Dell and Windows, out of warranty.
We are an Apple Authorized Service Provider. Mac, iPhone and iPad are repaired with genuine Apple parts by Apple certified technicians, in warranty, under AppleCare, or out of warranty, and the coverage is not affected. We make the claim and handle the paperwork, including educational AppleCare.
A Dell or Windows machine past its maker’s warranty is repaired here too. One still under warranty goes back to the maker, so we do not take those.
MacBook, iMac and Mac mini
Screens, batteries, top cases, logic board faults and liquid damage. In warranty, under AppleCare, or out of warranty.
iPhone
Screens, batteries, back glass and charge ports, with genuine parts and the Apple calibration that keeps True Tone and Face ID working.
iPad
Screens, batteries and charge ports, including the models Apple handles as a whole unit service.
Dell and Windows, out of warranty
Laptops and desktops past their maker’s warranty. Same counter, same pickup, same write-up.
We bill whoever owns the machine.
The diagnostic is free either way. When a repair is needed we quote the owner, in writing, and bill the owner when they say yes.
A machine the college owns
The department gets the quote and the bill. The person who dropped it off is never invoiced.
A personal device
A student, staff or faculty member gets the quote and the bill. Nothing touches a department budget.
11 years
Repairing devices in Ithaca, since 2015
25,000+
Repairs completed
Apple Authorized
Service Provider, with genuine parts
Start with one machine.
Send one machine through the counter before anything official. You see the write-up, the turnaround and the bill, then decide whether the sign stays up. Nothing to install and nothing to sign first.
When your directors want paperwork, we draft it.
719 S Meadow St, Ithaca, NY 14850
Mon–Fri: 11am – 7pm
Ask about the drop-off.
Tell us which building the counter is in and roughly how many machines a month you send out. We come back with a date for the sign.
One device, and no campus counter?
Our repair services