Mail it in. We’ll get your files back.
Ship us a laptop, a phone, or a drive from anywhere. We evaluate every device before you pay a cent, tell you what’s recoverable and what it costs, and if we can’t get your files back, you don’t pay for the recovery. No data, no fee.
Free evaluation. No data, no fee.
Your files are usually still there, even when the device won’t turn on. Tell us what happened and we’ll reply with next steps and the mail-in address. You see a firm price after the free evaluation, and if we can’t recover your files, you don’t pay for the attempt.
One tip before you ship: don’t keep powering on a clicking drive or a wet device. Every retry can make the recovery harder. Pack it as it is and send it in.
Start your recovery quote
Takes about a minute. We reply within one business day with next steps and the mail-in address.
What we recover from
Laptops and phones are what we pull files from most, but almost anything that stores data can be sent in. The files are usually still there, even when the device won’t turn on.
Laptops
Won’t boot, won’t charge, took a spill, or the drive failed. We reach the storage and pull your files even when the machine is dead.
Phones
Cracked, dead, or water damaged, but the photos, messages, and contacts are still inside. We recover them when the phone won’t power on.
External hard drives
Clicking, buzzing, won’t spin up, not detected, or formatted by mistake. Portable and desktop drives both.
SSDs & USB drives
Solid state drives that drop off or read as RAW, and flash drives with snapped connectors or files that vanished.
Memory & SD cards
Camera, phone, and drone cards that read empty, show the wrong size, or ask to be reformatted.
Water and power damage
Liquid spills and power surges call for work at the board level. When possible we read the storage chips directly in our shop.
Hardware recovery
When a drive is physically damaged or a phone won’t power on, the files come off the storage chips themselves. That work happens on our own bench in Ithaca, not at a lab we forward your device to.
You see the price before you commit
We evaluate the device, tell you what’s recoverable and what it costs, and wait for you to say go. Nothing billable happens until you approve the quote, and if we can’t get your files back, you don’t pay for the recovery attempt.
Text (607) 288-2266Up to $200
Extremely complex recoveries, meaning physically damaged drives and board level work, run $400 to $1,200. Where yours lands depends on the failure and how much work it takes, so we evaluate it before quoting. You approve a firm price first, with no surprises on the bill.
No data, no fee. If we can’t recover your files, you don’t pay for the recovery.
How mail-in works
Four steps from your door to your files back. You’re never charged for anything until you approve the quote.
Request a quote or text
Tell us the device and what happened, online or by text. We’ll walk you through packing it and where to send it.
Pack it and ship it in
Wrap the device well and mail it to the shop. You create the label and cover shipping to us. A snug box and some padding keep a fragile drive or phone safe in transit.
We evaluate and quote
We identify the failure and send you a firm price before any billable work starts. The evaluation is free, and if we can’t recover it you don’t pay for the attempt. No data, no fee.
We recover and return
Once you approve, we recover your files and send everything home on your return label, with the recovered data on an encrypted drive alongside your device.
What our data recovery customers say
“Very friendly staff who explained what they had to do with my phone and how long it would take. They came in just under the 3 hours they'd promised and my phone's new battery is singing along. I'd return for other repairs.”
Patti A · Google review
“I have used Gadget Pro for several repairs over the years and this shop has proven their professional skills with every repair.”
Steve Schwartz · Google review
“These guys are great! They diagnose knowledgeably and provide service with clarity and care. Be patient if there is a wait, it's well worth your time!! They say what they can or cannot do and then they do it with integrity. Ithaca is lucky to have this business here!”
Lisa Tsetse · Google review
“Gadget Pro was recommended to me for replacing my iPhone battery. Liam was friendly and accommodating on the phone, held a battery for my appointment, and resolved my phone issue in a professional and timely manner.”
Sharon Wittler · Google review
“Wonderful experience from Liam. He was professional, incredibly knowledgeable, patient and generous”
yummy tummy · Google review
05 Handled with care
Your files stay private. The answer stays straight.
Every device is handled confidentially. We only access what the recovery needs, and your files come back to you and no one else. And you’ll always get a straight answer on what’s realistically recoverable, before you spend a dollar. If it’s a long shot, we’ll say so.
Confidential handling
Your device and your data are kept private the whole way through, and returned only to you.
An honest evaluation
We tell you what’s realistically recoverable and what it costs before any billable work begins.
Serving Ithaca since 201525,000+ repairs completed