Mail it in. We’ll get your files back.
Ship us a laptop, a phone, or a drive from anywhere. We evaluate every device before you pay a cent, tell you what’s recoverable and what it costs, and if we can’t get your files back, you don’t pay for the recovery. No data, no fee.
What we recover from
Laptops and phones are what we pull files from most, but almost anything that stores data can be sent in. The files are usually still there, even when the device won’t turn on.
Laptops
Won’t boot, won’t charge, took a spill, or the drive failed. We reach the storage and pull your files even when the machine is dead.
Phones
Cracked, dead, or water-damaged but the photos, messages, and contacts are still inside. We recover them when the phone won’t power on.
External hard drives
Clicking, buzzing, won’t spin up, not detected, or formatted by mistake. Portable and desktop drives both.
SSDs & USB drives
Solid-state drives that drop off or read as RAW, and flash drives with snapped connectors or files that vanished.
Memory & SD cards
Camera, phone, and drone cards that read empty, show the wrong size, or ask to be reformatted.
Water- or power-damaged devices
Liquid spills and power surges call for board-level work. When possible we recover the storage chip-by-chip in-house.
You see the price before you commit
We evaluate the device, tell you what’s recoverable and what it costs, and wait for your go-ahead. Nothing billable happens until you approve the quote — and if we can’t get your files back, you don’t pay for the recovery attempt.
Call (607) 288-2266$100–$750
Most recoveries land in this range, depending on the failure and how much work it takes. Board-level and physically damaged cases can run higher, and we’ll always tell you before doing that work. You approve a firm quote first — no surprises on the bill.
No data, no fee. If we can’t recover your files, you don’t pay for the recovery.
How mail-in works
Four steps from your door to your files back. You’re never charged for anything until you approve the quote.
Request a quote or call
Tell us the device and what happened, online or over the phone. We’ll walk you through packing it and where to send it.
Pack it and ship it in
Wrap the device well and mail it to the shop — you create the label and cover shipping to us. A snug box and some padding keep a fragile drive or phone safe in transit.
We evaluate and quote
We identify the failure and send you a firm price before any billable work starts. The evaluation is free — no data, no fee: if we can’t recover it, you don’t pay for the attempt.
We recover and return
Once you approve, we recover your files and ship everything back insured, with the recovered data on an encrypted drive alongside your device.
What our data recovery customers say
“AMAZING SERVICE!! Very kind and informative. Definitely will come back if I need anything and will be recommending! Went in with a iPhone 13 that wasn’t charging and was locked. They got it charging and turned on for me. And it didn’t take them long to unlock it either!! Thank you guys for everything. ⭐️⭐️⭐️⭐️⭐️”
Guinnessa Grimes · Google review
“Liam did a great job fixing my phone and highly recommend him!”
Owen Williams · Google review
“They were very nice and efficient!”
Greg DeForest-Campbell · Google review
“You guys did a great job on finding the problem and fixing it!!!!!!!”
Jim · Google review
“Easy to get a reservation and quality work was done”
dylan · Google review
04 Handled with care
Your files stay private. The answer stays straight.
Every device is handled confidentially — we only access what the recovery needs, and your files come back to you and no one else. And you’ll always get a straight answer on what’s realistically recoverable, before you spend a dollar. If it’s a long shot, we’ll say so.
Confidential handling
Your device and your data are kept private the whole way through, and returned only to you.
An honest evaluation
We tell you what’s realistically recoverable and what it costs before any billable work begins.
Serving Ithaca since 201525,000+ repairs completed