Can’t make it to Ithaca? Mail it in.
Ship us the device and we diagnose it. You get a firm price before any work begins, then we fix it and ship it back insured. Same bench, same techs as our Ithaca shop — just by mail.
Four steps from your door to fixed
No membership, no subscription. You ship it, we quote it, and nothing happens until you approve the price.
Tell us about it
Request a quote online or give us a call and describe the device and what’s wrong. We’ll tell you if it’s a good fit for mail-in and what to expect.
Pack it up and ship it
Back up anything you can, pack the device so it can’t shift, and ship it to our Ithaca shop. You create the label and cover shipping to us; we’ll confirm the moment it lands on the bench.
We diagnose and quote
We test it, find the real problem, and send you a firm price. The diagnostic is free and nothing billable happens until you approve it, and if it’s not worth fixing we’ll say so.
We fix it and ship it back
Once you approve, we do the work and return it insured and tracked, so you know where it is the whole way home.
Two things we do best by mail
These are the jobs that travel well. Pick the one that fits and we’ll walk you through packing and shipping.
What our mail-in customers say
“Solid service. I just needed a battery. I thought they might tell me other maintenance was necessary but no. I appreciated how thorough the technician was. I’d definitely reccomend.”
Parker Hurley · Google review
“Was able to get a prompt appointment for an Apple authorized iPhone battery replacement. The fellows at the store were helpful and thorough, making sure that the phone was fully functioning after the replacement.”
Jonathan Sidhu · Google review
“I had a great experience at Gadget Repair - they were so kind and efficient and I also witnessed them helping two other customers while I was there and was so impressed! These guys are the best! So grateful they fixed my phone!”
melinda daetsch · Google review
“Walked in with a green screen and in a panic all morning and they were able to fix it within less than 2 hours. Absolutely would recommend!”
Elizabeth Castrenze · Google review
“These folks are incredibly helpful, knowledgeable, efficient and kind. Lucky to have them.”
MS R · Google review
03 No surprises by mail
Quote first, then the honest part
A price before any work
We diagnose first, then send a firm quote. Nothing billable happens until you say yes, so there are no surprise charges when it comes back.
Insured, tracked return
Where applicable, your device ships back insured and tracked. You’ll know it’s protected and where it is the whole way home.
A straight answer
If a repair isn’t worth the cost or the odds are against it, we’ll tell you plainly instead of running up a bill. We back finished repairs with a 90-day warranty.
Serving Ithaca since 201525,000+ repairs completed