Can’t make it to Ithaca? Mail it in.
Ship us the device and we diagnose it. You get a firm price before any work begins, then we fix it and ship it back insured. Same bench, same techs as our Ithaca shop — just by mail.
Four steps from your door to fixed
No membership, no subscription. You ship it, we quote it, and nothing happens until you approve the price.
Tell us about it
Request a quote online or give us a call and describe the device and what’s wrong. We’ll tell you if it’s a good fit for mail-in and what to expect.
Pack it up and ship it
Back up anything you can, pack the device so it can’t shift, and ship it to our Ithaca shop. You create the label and cover shipping to us; we’ll confirm the moment it lands on the bench.
We diagnose and quote
We test it, find the real problem, and send you a firm price. The diagnostic is free and nothing billable happens until you approve it, and if it’s not worth fixing we’ll say so.
We fix it and ship it back
Once you approve, we do the work and return it insured and tracked, so you know where it is the whole way home.
Two things we do best by mail
These are the jobs that travel well. Pick the one that fits and we’ll walk you through packing and shipping.
What our mail-in customers say
“AMAZING SERVICE!! Very kind and informative. Definitely will come back if I need anything and will be recommending! Went in with a iPhone 13 that wasn’t charging and was locked. They got it charging and turned on for me. And it didn’t take them long to unlock it either!! Thank you guys for everything. ⭐️⭐️⭐️⭐️⭐️”
Guinnessa Grimes · Google review
“Liam did a great job fixing my phone and highly recommend him!”
Owen Williams · Google review
“They were very nice and efficient!”
Greg DeForest-Campbell · Google review
“You guys did a great job on finding the problem and fixing it!!!!!!!”
Jim · Google review
“Easy to get a reservation and quality work was done”
dylan · Google review
03 No surprises by mail
Quote first, then the honest part
A price before any work
We diagnose first, then send a firm quote. Nothing billable happens until you say yes, so there are no surprise charges when it comes back.
Insured, tracked return
Where applicable, your device ships back insured and tracked. You’ll know it’s protected and where it is the whole way home.
A straight answer
If a repair isn’t worth the cost or the odds are against it, we’ll tell you plainly instead of running up a bill. We back finished repairs with a 90-day warranty.
Serving Ithaca since 201525,000+ repairs completed