Can’t make it to Ithaca? Mail it in.
Ship us the device and we diagnose it. You get a firm price before any work begins, then we fix it and ship it back insured. Same bench, same techs as our Ithaca shop — just by mail.
Four steps from your door to fixed
No membership, no subscription. You ship it, we quote it, and nothing happens until you approve the price.
Tell us about it
Request a quote online or text us and describe the device and what’s wrong. We’ll tell you if it’s a good fit for mail-in and what to expect.
Pack it up and ship it
Back up anything you can, pack the device so it can’t shift, and ship it to our Ithaca shop. You create the label and cover shipping to us; we’ll confirm the moment it lands on the bench.
We diagnose and quote
We test it, find the real problem, and send you a firm price. The diagnostic is free and nothing billable happens until you approve it, and if it’s not worth fixing we’ll say so.
We fix it and ship it back
Once you approve, we do the work and return it insured and tracked, so you know where it is the whole way home.
Three things we do best by mail
These are the jobs that travel well. Pick the one that fits and we’ll walk you through packing and shipping.
What our mail-in customers say
“Nice feel to establishment; not like a "big box" store. Addressed software problems by upgrading operating system--only took two days for return. Personal rather than corporate: convenient location. Minor oversight: I had to reactivate firewall.”
Dennis Foerster · Google review
“These guys are the best, very quick and very professional. They listen well to whatever the problem is and then explain very clearly what they can do. We are very fortunate to have this Apple-authorized team right here in Ithaca so you don’t have to go to Syracuse. I’ve had them replace broken screens and put new batteries in my phone. I totally trust them and highly recommend.”
Carla Golden · Google review
“Came in because my phone charging port was caked in dust from demolition of a room and all sorts of rust and dust from underneath cars, they had it cleaned in less than 10 minutes and it works great now. 10/10”
wyatt bastian · Google review
“Very friendly staff who explained what they had to do with my phone and how long it would take. They came in just under the 3 hours they'd promised and my phone's new battery is singing along. I'd return for other repairs.”
Patti A · Google review
“I have used Gadget Pro for several repairs over the years and this shop has proven their professional skills with every repair.”
Steve Schwartz · Google review
03 No surprises by mail
Quote first, then the honest part
A price before any work
We diagnose first, then send a firm quote. Nothing billable happens until you say yes, so there are no surprise charges when it comes back.
Insured, tracked return
Where applicable, your device ships back insured and tracked. You’ll know it’s protected and where it is the whole way home.
A straight answer
If a repair isn’t worth the cost or the odds are against it, we’ll tell you plainly instead of running up a bill. We back finished repairs with a 90-day warranty.
Serving Ithaca since 201525,000+ repairs completed