Can’t make it to Ithaca? Mail it in.
Ship us the device and we diagnose it. You get a firm price before any work begins, then we fix it and ship it back insured. Same bench, same techs as our Ithaca shop, just by mail.
Four steps from your door to fixed
No membership, no subscription. You ship it, we quote it, and nothing happens until you approve the price.
Tell us about it
Request a quote online or text us and describe the device and what’s wrong. We’ll tell you if it’s a good fit for mail-in and what to expect.
Pack it up and ship it
Back up anything you can, pack the device so it can’t shift, and ship it to our Ithaca shop. You create the label and cover shipping to us; we’ll confirm the moment it lands on the bench.
We diagnose and quote
We test it, find the real problem, and send you a firm price. The diagnostic is free and nothing billable happens until you approve it, and if it’s not worth fixing we’ll say so.
We fix it and ship it back
Once you approve, we do the work and return it insured and tracked, so you know where it is the whole way home.
What we do best by mail
These are the jobs that travel well. Pick the one that fits and we’ll walk you through packing and shipping.
What our mail-in customers say
“Excellent work bringing back my "EVGA GeForce RTX 3090 Ti FTW3 ULTRA GAMING, 24GB" back to life. Very happy about that. Saved me a lot of head aches and aggrevation. They were able to "clear the short on the 12V rail from the shorted capacitor". And now I have a working GPU with a 90 day warranty.”
The Thinker · Google review
“Fixed the fiddly charging port on my phone in five minutes for a very reasonable price, and had they been unable to sort it out there would have been no charge. Will be back if I have any other gadget issues.”
Avi Miner · Google review
“Great experience here, I brought in my Alienware laptop because of CPU overheating and thermal throttling issues. The technician was very professional, knowledgeable, and responsible. He quickly identified the problem, fixed the CPU cooling system (Liquid Metal), and replaced the GPU thermal paste. The repair was completed much faster than I expected, and he took the time to explain the issues, keep me updated throughout the process, and thoroughly test the laptop afterward to make sure everything was working properly. I really appreciate his patience, attention to detail, and excellent service. Highly recommend this place for laptop repairs!”
Shengran Huang · Google review
“I had a fantastic experience when I replaced my iPhone battery a few weeks ago. The service was quick and smooth, and the staff was really friendly. Today, they even helped me fix my camera issue at no charge, which absolutely blew me away. Highly recommended!!”
Usa Fakhri · Google review
“The rep I worked with did without hesitation all that needed to be done to set up my new iPhone and ensure that the data from my previous one transferred over completely, He patiently answered my questions in a way that I easilty understood. I have always been pleased with their service over the years with my various Apple products and definitely recommend them.”
Terry Kristensen · Google review
03 No surprises by mail
Quote first, then the honest part
A price before any work
We diagnose first, then send a firm quote. Nothing billable happens until you say yes, so there are no surprise charges when it comes back.
Insured, tracked return
Where applicable, your device ships back insured and tracked. You’ll know it’s protected and where it is the whole way home.
A straight answer
If a repair isn’t worth the cost or the odds are against it, we’ll tell you plainly instead of running up a bill. We back finished repairs with a 90-day warranty.
Serving Ithaca since 201525,000+ repairs completed