Can’t make it to Ithaca? Mail it in.
Ship us the device and we diagnose it. You get a firm price before any work begins, then we fix it and ship it back tracked. Same bench, same techs as our Ithaca shop, just by mail.
Four steps from your door to fixed
No membership, no subscription. You ship it, we quote it, and nothing happens until you approve the price.
Tell us about it
Request a quote online or text us and describe the device and what’s wrong. We’ll tell you if it’s a good fit for mail-in and what to expect.
Pack it up and ship it
Back up anything you can, pack the device so it can’t shift, and ship it to our Ithaca shop. You create the label and cover shipping to us; we’ll confirm the moment it lands on the bench.
We diagnose and quote
We test it, find the real problem, and send you a firm price. The diagnostic is free and nothing billable happens until you approve it, and if it’s not worth fixing we’ll say so.
We fix it and ship it back
Once you approve, we do the work and send it home on your return label. Most customers make the label themselves. We pack it properly and send you the tracking number.
Three things we do best by mail
These are the jobs that travel well. Pick the one that fits and we’ll walk you through packing and shipping.
What our mail-in customers say
“Very friendly staff who explained what they had to do with my phone and how long it would take. They came in just under the 3 hours they'd promised and my phone's new battery is singing along. I'd return for other repairs.”
Patti A · Google review
“I have used Gadget Pro for several repairs over the years and this shop has proven their professional skills with every repair.”
Steve Schwartz · Google review
“These guys are great! They diagnose knowledgeably and provide service with clarity and care. Be patient if there is a wait, it's well worth your time!! They say what they can or cannot do and then they do it with integrity. Ithaca is lucky to have this business here!”
Lisa Tsetse · Google review
“Gadget Pro was recommended to me for replacing my iPhone battery. Liam was friendly and accommodating on the phone, held a battery for my appointment, and resolved my phone issue in a professional and timely manner.”
Sharon Wittler · Google review
“Wonderful experience from Liam. He was professional, incredibly knowledgeable, patient and generous”
yummy tummy · Google review
03 No surprises by mail
Quote first, then the honest part
A price before any work
We diagnose first, then send a firm quote. Nothing billable happens until you say yes, so there are no surprise charges when it comes back.
Tracked return, your label
Return shipping goes on a label you provide, and most customers make their own. Add insurance to the label if you want the trip covered. We pack it well and send you the tracking number.
A straight answer
If a repair isn’t worth the cost or the odds are against it, we’ll tell you plainly instead of running up a bill. We back finished repairs with a 90-day warranty.
Serving Ithaca since 201525,000+ repairs completed